Terms and Conditions

Verena Online Store  |  verena.sa

Store Details

Introduction

This website is operated by Digital Balanced Solutions for Technology and Trading Company, as the owner and operator of the verena.sa online store. By entering or browsing the Website, creating an account, or placing any Order through it, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them and by the policies referred to herein, including the Privacy Policy. If you do not agree to any of them, you must immediately stop using the Website.

These Terms are governed by the E-Commerce Law and its Implementing Regulations, the Personal Data Protection Law, the Electronic Transactions Law, the Civil Transactions Law, and all other applicable laws and regulations in the Kingdom of Saudi Arabia. No provision of these Terms shall be interpreted in a manner that deprives a consumer of any right granted by a mandatory provision of law. To the extent of any such conflict only, the applicable law shall prevail, and the remaining provisions shall remain in effect.

Section 1  Definitions

The following words and expressions shall have the meanings set out below wherever they appear in these Terms:

“Store,” “we,” “us,” or “our” means Digital Balanced Solutions for Technology and Trading Company and its online store, verena.sa.

“Website” means verena.sa and any application, platform, or social media account operated by the Store.

“Customer” or “you” means any person who visits or uses the Website or places an Order through it.

“Product” means any item offered for sale on the Website.

“Health Products” means dietary supplements, medical products, and healthcare products.

“Personal Care Products” means skin, hair, and body care products, including creams, lotions, oils, and deodorants.

“Fragrances” means perfumes, body and hair fragrances, incense, and oud oil.

“Home Products” means candles, home fragrances, and other home products.

“Safety Seal” means any clear plastic wrap, inner seal beneath a cap, warranty sticker, or seal affixed to the packaging, whether applied by the manufacturer or the Store.

“Order” means a purchase order submitted by the Customer through the Website and constitutes an offer by the Customer to purchase.

“Order Receipt Notice” means the automated message sent after an Order is placed to confirm that it has been received.

“Shipping Notice” means the message confirming that the Order has been handed over to the shipping company.

“Delivery” means receipt of the Product at the delivery address by the Customer or any person present at that address.

“Wallet” means the Customer’s credit balance in their Store account.

“Business Days” means the days of the week other than Friday, Saturday, and official holidays in the Kingdom.

“Force Majeure” means any event beyond the Store’s control that could not reasonably be anticipated or prevented, as set out in Section 24.

Section 2  Acceptance and Eligibility

2-1 Purchases from the Store are limited to persons who are at least 18 years old and have full legal capacity to enter into contracts.

2-2 By placing an Order, the Customer confirms that they have the required legal capacity and accepts sole responsibility for any use of, or purchase from, the Website by a minor under their supervision or through their account or payment method.

2-3 Placing an Order constitutes the Customer’s express and final acceptance of the version of these Terms published at the time the Order is placed.

2-4 Sales are limited to consumers purchasing for personal use. Products may not be purchased for resale or commercial distribution without the Store’s prior written agreement.

Section 3  Account

3-1 The Customer must provide accurate, complete, and current information and is solely responsible for the consequences of inaccurate information, including failed delivery, cancellation of an Order, or rejection of a return.

3-2 The Customer is fully responsible for keeping their login credentials confidential and for all transactions carried out through their account. Such transactions shall be deemed to have been made by the Customer unless the Customer notifies us in writing of unauthorized use before the transaction is carried out.

3-3 The Customer may not create more than one account or use multiple accounts or false information to benefit from offers or circumvent restrictions.

3-4 We may, without prior notice, suspend or close an account or restrict certain services, including cash on delivery, returns, or offers, if we determine that inaccurate information, fraud or suspected fraud, misuse of Store policies, a breach of these Terms, or abusive conduct toward our employees has occurred. In such a case, the Customer’s rights are limited to fulfillment of existing paid Orders or a refund of their value.

3-5 The Customer may request closure of their account and deletion of their data, subject to any retention required by law. Closing the account constitutes a waiver of any promotional Wallet balance. Any Wallet balance resulting from the refund of amounts actually paid shall be paid to the Customer before closure upon request.

Section 4  Products

4-1 Each Product page displays the Product’s essential characteristics, including its name, description, price, and size or quantity, where applicable.

4-2 Images are for illustration purposes. Colors and shades may vary depending on the Customer’s screen settings. The manufacturer may change the packaging design, shape, or country of packing without materially changing the contents. None of these differences constitutes a defect or non-conformity.

4-3 All Products are subject to stock availability. We may limit the quantity available to any Customer, Order, address, or payment method, discontinue any Product, or amend its description at any time.

4-4 If a Product becomes unavailable after an Order is placed, we will notify the Customer and refund its full value, or offer an alternative Product or the option to wait until it becomes available, if the Customer wishes.

Section 5  Health Products Personal Care Products and Fragrances

5-1 Health Products and Personal Care Products offered on the Website are registered and/or cleared by the Saudi Food and Drug Authority in accordance with applicable regulations.

5-2 All Product information is provided for identification and general information only. It does not constitute medical advice, diagnosis, a prescription, or a promise of any result. Dietary supplements are not a substitute for a balanced diet or medical treatment.

5-3 The Customer acknowledges that they alone are responsible for the decision to purchase and use a Product and for consulting a physician or pharmacist before use, particularly during pregnancy or breastfeeding, in cases of chronic illness or medication use, or when a Product is intended for children or older adults.

5-4 The Customer must read the ingredients, directions, and warnings shown on the packaging, confirm that they are not allergic to any ingredient, and perform a patch test on a small area of skin before using Personal Care Products or Fragrances. An individual allergic reaction to a disclosed ingredient does not constitute a Product defect.

5-5 If any adverse effects occur, use must stop immediately and medical advice should be sought. The Customer may also report the matter to the Saudi Food and Drug Authority and notify us.

5-6 We are not liable for damage caused by use, handling, or storage contrary to the instructions; exceeding recommended quantities; using a Product for an unintended purpose; or combining it with other products.

5-7 We ensure that Product expiry dates are valid at the time of Delivery. We do not guarantee any minimum remaining shelf life unless expressly stated on the relevant Product page.

5-8 The scent, longevity, and projection of Fragrances may vary depending on skin type, weather, and storage conditions. Such differences do not constitute a defect or non-conformity.

Section 6  Candles and Home Products

6-1 The Customer must follow the safety instructions supplied with candles, including never leaving a candle burning unattended; keeping it away from children and pets; placing it on a stable, heat-resistant surface away from flammable materials and drafts; and extinguishing it before sleeping or leaving the location.

6-2 Candles and home fragrances may contain fragrance oils that may cause sensitivity in some individuals. The Customer must review the ingredients before use.

6-3 Variations in candle color, shape, or scent strength between units, and the presence of bubbles or superficial cracks, are natural and do not constitute defects.

6-4 The Customer is solely responsible for any fire, damage, or injury resulting from the use of candles or Home Products contrary to the safety instructions.

Section 7  Prices

7-1 All prices are stated in Saudi riyals and include value-added tax.

7-2 Before an Order is completed, the Customer will be shown the total amount, including Product prices, delivery fees, cash-on-delivery fees, and any other charges. The Customer will not be charged any amount that was not displayed before the Order was completed, without prejudice to costs payable by the Customer as a result of refusing Delivery or returning Products under these Terms.

7-3 We may change prices at any time without notice. Price changes do not apply to Orders for which a Shipping Notice has already been issued, subject to Section 9.

Section 8  Payment Methods

8-1 Available payment methods are: (a) electronic payment using the methods displayed at checkout; (b) installment or deferred payment through Tabby and Tamara; and (c) cash on delivery within the city of Riyadh only, in accordance with Clause 8-5. Orders to all other regions of the Kingdom must be prepaid, subject to the terms below.

8-2 Payments are processed through licensed payment service providers, and we do not retain complete card details. The Customer confirms that they are authorized to use the selected payment method.

8-3 To verify high-value or suspicious Orders, we may request verification of the Customer’s identity or ownership of the payment method, suspend the Order until verification is completed, or cancel the Order and refund its value if verification cannot be completed within 48 hours.

8-4 Payment through Tabby and Tamara

1. These services are provided by Tabby and Tamara and are subject to their terms and approval. We are not a party to the installment agreement and are not responsible for any fees or penalties imposed by the service provider.
2. Any refund shall be processed through the service provider and solely in accordance with its procedures.

8-5 Cash on Delivery

1. Cash on delivery is available only within Riyadh, subject to successful Order confirmation, and for Orders with a total value not exceeding SAR 500. It is a convenience offered at the Store’s discretion and is not a Customer entitlement. We may restrict it to specific Products or Customers or discontinue it at any time.

2. A fee of SAR 15 is added to cash-on-delivery Orders and displayed before the Order is completed. This fee is non-refundable except where we cancel the Order or the Product is defective or non-conforming.

3. We will contact the Customer to confirm the Order before shipping. We may cancel the Order if confirmation cannot be obtained within 24 hours.

4. The Customer must pay the full Order value in cash or using any payment method available through the delivery representative upon Delivery.

5. If the Customer refuses Delivery without an acceptable reason, such as visible damage to the outer package or a non-conforming Order, or if Delivery fails for a reason attributable to the Customer, the Order shall be cancelled. The Customer must pay the actual outbound and return shipping costs and the cash-on-delivery fee. These amounts shall constitute a debt that we may deduct from the Customer’s Wallet balance or collect before fulfilling any subsequent Order. We may permanently disable cash on delivery for that Customer.

8-6 The Customer must contact Customer Service to resolve any payment dispute before filing a chargeback or objection with a bank or payment provider. If an unjustified objection is submitted after the Product has been received, we may claim the amount and collection costs, suspend the account, and submit our proof of Delivery to the party reviewing the objection.

Section 9  Orders Formation of Sale and Cancellation

9-1 An Order constitutes an offer by the Customer to purchase. An Order Receipt Notice does not constitute acceptance. The sale is concluded when the Shipping Notice is issued, and the tax invoice is issued in accordance with applicable regulations.

9-2 Before a Shipping Notice is issued, we may reject or cancel any Order, in whole or in part, including due to Product unavailability; an error in price, description, or offer details; suspected fraud or purchasing for resale; inability to verify identity, payment method, or address; exceeding quantity limits; or a previous breach of these Terms by the Customer. In such cases, we will refund the full amount paid to the original payment method, and the Customer shall not be entitled to any further compensation.

9-3 If there is an obvious error in a Product’s price or description, we will notify the Customer before shipping. The Customer may complete the Order at the correct price or based on the correct description, or cancel it and receive a full refund. If the Customer does not respond within 48 hours, the Order will be cancelled and the amount refunded.

9-4 The Customer may correct Order information or amend or cancel an Order only before the Shipping Notice is issued by contacting us via email or WhatsApp. A cancellation request becomes effective only after we confirm it. If an amendment reduces the Order value below the free-delivery threshold, the standard delivery fee will apply.

9-5 An Order may not be amended or cancelled after the Shipping Notice is issued. In that case, the return provisions in Section 13 apply, and the Customer bears outbound and return shipping costs and the cash-on-delivery fee, unless the reason is a Product defect or delayed Delivery under Clause 11-7.

Section 10  Invoice

10-1 The Customer will receive an electronic tax invoice stating the price of each Product, the total amount including delivery fees and taxes, the expected delivery date and location, and the Store’s details.

10-2 Invoices may be viewed through the Customer’s account or requested from Customer Service.

Section 11  Shipping and Delivery

11-1 We deliver only within the Kingdom of Saudi Arabia. We may exclude remote areas or apply special charges that will be displayed before the Order is completed.

11-2 Delivery normally takes [7 to 10] days and shall not exceed 15 days from the date the Order is completed, unless a longer period is disclosed to the Customer at the time of ordering for particular Products or areas.

11-3 Delivery fees are displayed before the Order is completed. Delivery is free for Orders exceeding SAR 200 after discounts, unless otherwise announced.

11-4 An Order may be delivered in more than one shipment without additional charges. A tracking number will be sent when available.

11-5 We will notify the Customer of any expected delay beyond the announced period.

11-6 The Customer must provide an accurate and complete national address and an available mobile number and must respond to the delivery representative. We are not responsible for any delay or loss resulting from an inaccurate address or inability to contact the Customer.

11-7 If Delivery exceeds the maximum period specified in Clause 11-2, the Customer may cancel the Order and receive a full refund unless the delay is caused by Force Majeure or by the Customer. This right must be exercised by written request before Delivery and may not be exercised after the Product has been received.

11-8 If Delivery fails after two attempts for a reason attributable to the Customer, or if the Customer fails to collect the shipment from a collection point within the period specified by the shipping company, the Order will be cancelled and the amount refunded after deducting the actual outbound and return shipping costs and the cash-on-delivery fee.

11-9 Delivery is completed when the shipment is handed over at the delivery address to the Customer or any person present there, placed in a location specified by the Customer, or released using the verification code sent to the Customer’s mobile phone. Shipping company records, including delivery photographs, signatures, verification codes, or geolocation data, constitute evidence of Delivery unless the Customer proves otherwise.

11-10 Risk of loss and responsibility for the Product pass to the Customer upon Delivery.

Section 12  Shipment Inspection and Reporting

12-1 The Customer must inspect the outer packaging upon Delivery and may refuse it if it is visibly damaged. Accepting it without reservation constitutes acknowledgement that the outer packaging was visibly intact.

12-2 Any shortage, visible damage, or incorrect Product must be reported within 48 hours of Delivery and accompanied by: one continuous video showing the shipment being opened from the beginning, with the label and airway bill intact, and photographs of the Products received. We may reject a report that is not supported by this evidence if our preparation and shipment-weight records and those of the shipping company establish that the shipment was delivered complete.

12-3 Hidden defects that are not apparent upon ordinary inspection must be reported immediately upon discovery and within seven days of Delivery, without prejudice to any statutory rules governing warranties for hidden defects.

Section 13  Returns Exchanges and Refunds

First  Returns at the Customer’s Request for Non-Defective Products

13-1 The Customer may return a Product within seven days of Delivery, provided that it is:

1. unused and in its original condition and undamaged original packaging, with all accessories and any related free gifts;
2. protected by a fully intact Safety Seal. If more than one seal is present, all seals must be intact. A Product is considered opened if any seal has been removed, cut, or reattached; and
3. free from writing, stickers, odors, or marks that were not present at Delivery.

13-2 In this case, the Customer bears the return shipping costs. The original delivery fee and cash-on-delivery fee are not refundable. The Customer must return the Product through the shipping company designated by us or by an insured and trackable shipment and bears the risk of loss or damage until it reaches us.

13-3 The following shall be deducted from the refund: (a) the standard delivery fee if a partial return reduces the value of the retained items below the free-delivery threshold; (b) the displayed Website price of any free gift that is not returned; and (c) return shipping costs if we arrange the return on the Customer’s behalf.

13-4 A return request is not accepted until we receive and inspect the Product and confirm that the conditions have been met. We will notify the Customer of the outcome within five Business Days of receipt. If the conditions are not met, the return will be rejected and the Product returned to the Customer under Clause 13-12.

Second  Non-Returnable Products

13-5 To protect public health and Customer safety, the following Products may not be returned or exchanged if the Safety Seal has been opened or there is any sign of use or tampering, unless they are defective, damaged, expired, or do not conform to the Order:

1. Health Products, medical products, and dietary supplements;
2. Personal Care Products;
3. Fragrances, body and hair fragrances, incense, and oud oil;
4. candles that have been lit or had their wrapping removed, and opened home fragrances; and
5. Products whose page states that they are not returnable once opened.

13-6 Before purchase, the page for each Product listed above will state that it is supplied with a Safety Seal and cannot be returned once the seal is removed. Completing the Order constitutes acknowledgement of this condition.

13-7 Free gifts and samples may not be returned separately. No individual item from a bundle or set sold at a discounted price may be returned; the entire bundle or set must be returned with all its Products and subject to the conditions above, unless one Product is defective, in which case Clause 13-10 applies.

Third  Defective Damaged Expired or Non-Conforming Products

13-8 If the Customer receives a defective, damaged, expired, incomplete, or non-conforming Product, they must notify us within the time limits specified in Section 12 via email or WhatsApp and provide the Order number, photographs, video, batch number, and expiry date.

13-9 We review a complete report within three Business Days. We may accept it based on the submitted evidence, request return of the Product for inspection, or reject it with written reasons. The warranty does not cover damage resulting from misuse, improper storage, or an individual allergic reaction to a disclosed ingredient.

13-10 Once a defect is established, the Customer may choose replacement or a refund of the defective Product’s value, and we will bear the related shipping costs. For bundles, the Customer may replace only the defective Product or return the entire bundle if replacement is not possible.

13-11 If we request return of the Product for inspection, the Customer must ship it to us, and we will reimburse the shipping costs if the defect is established. If the defect resulted from misuse or improper storage, or if the returned Product does not match the sold Product’s batch number or expiry date, the request will be rejected and neither the Product value nor the shipping costs will be refunded.

Fourth  General Provisions

13-12 A Product whose return is rejected will be sent back to the Customer after the Customer prepays the reshipping costs. If the Customer does not pay those costs or collect the Product within 14 days after notice, the Customer shall be deemed to have abandoned the Product, and we may dispose of or destroy it without liability.

13-13 We accept no responsibility for Products sent to us without a registered return request and our instructions.

13-14 We may reject return requests that are repeated beyond a normal pattern or restrict return services or the account if we determine that the Return Policy is being abused, without prejudice to the Customer’s statutory rights regarding existing Orders.

Fifth  Refunds

13-15 Refunds are made as follows:

1. cancellation by us, cancellation before shipping, or cancellation due to delayed Delivery: to the original payment method;
2. defective or non-conforming Product: to the Wallet or the original payment method, at the Customer’s choice;
3. return at the Customer’s request or cancellation after shipping: as Wallet credit, unless the Customer expressly chooses a refund to the original payment method when submitting the return request;
4. Tabby and Tamara payments: always through the relevant service provider; and
5. cash-on-delivery payments: by bank transfer to an IBAN for an account held in the Customer’s own name. We are not responsible for delays caused by inaccurate information provided by the Customer.

13-16 Wallet credit is added immediately after the refund is approved. A refund to a payment method will be processed within no more than 14 days after approval and may take additional time to appear, depending on the bank or payment provider.

13-17 Wallet credit resulting from a refund of amounts paid does not expire. Promotional or compensatory credit granted free of charge is subject to the period and conditions announced when granted and cannot be redeemed for cash. No balance may be transferred to another account.

13-18 To request a return or exchange, the Customer must contact us by email or WhatsApp and provide the Order number and reason for the return. We will provide instructions and the return shipping address.

Section 14  Offers and Coupons

14-1 Offers and discount codes are subject to the terms announced with each offer or code, including its duration, included Products, and minimum Order value. We will clearly disclose those terms.

14-2 We may amend or discontinue an offer before its scheduled expiry, without affecting Orders placed before the amendment.

14-3 More than one offer or code may not be combined in a single Order. A code may be used only once per Customer, address, device, or payment method unless otherwise stated.

14-4 Free gifts are subject to availability and cannot be exchanged for their value.

14-5 Discount codes cannot be redeemed for cash, transferred, or sold. We may cancel any code, or any Order using a code, if the code was issued in error, published without our authorization, used fraudulently, or used contrary to its terms, with a refund of the amount paid.

14-6 When a Product purchased under an offer or with a discount code is returned, the amount actually paid for that Product after discount will be refunded. In free-Product offers, such as “buy 2, get 1 free,” the free Product must be returned with the returned items. Any Products retained by the Customer will be calculated at their regular undiscounted price, and only the difference will be refunded after deducting return shipping costs. This does not apply in cases of defect or non-conformity.

14-7 We send marketing messages only to persons who have agreed to receive them. The Customer may opt out at any time without charge.

Section 15  Customer Service and Complaints

15-1 Customer Service is provided only through email and WhatsApp. Correspondence through other channels will not be recognized.

15-2 We use an automated WhatsApp response system for general inquiries and Order tracking. Customer Service staff handle returns, reports, complaints, cancellations, payment matters, personal-data matters, and reports of adverse effects. The Customer may request to speak with a staff member at any time. Neither the automated response system nor Customer Service staff provide medical advice.

15-3 We respond to complete complaints within three Business Days of receipt.

15-4 The Store may end any conversation involving abuse, threats, or inappropriate language toward its employees and may restrict the account of the person responsible.

15-5 If a complaint is not resolved, the Customer may submit it to the Ministry of Commerce through the unified number 1900, the “Commercial Violation” application, or the Ministry’s website.

Section 16  Intellectual Property

16-1 All Website content, including the name and “Verena” trademark, logos, designs, text, photographs, videos, Product descriptions, and databases, is owned by or licensed to the Store and is protected by law.

16-2 No part of the Website may be copied, automatically scraped, republished, commercially exploited, or used, including our Product images or descriptions, in any other store or platform without prior written permission. We may take legal action against any person who violates this provision.

16-3 Trademarks for Products manufactured by other companies belong to their respective owners.

Section 17  Reviews and Customer-Submitted Content

17-1 The Customer may post honest reviews based on an actual purchase from the Store, provided they do not contain abusive or unlawful content, infringe third-party rights, make medical or therapeutic claims, refer to competitors, or include external links.

17-2 We may review submissions before publication and remove content that violates the previous clause or contains personal information. We do not remove an honest negative review merely because it is negative.

17-3 By submitting a review, photograph, video, or suggestion, the Customer grants the Store a perpetual, non-exclusive, royalty-free, and irrevocable license to use, copy, publish, and make non-substantive formatting edits to that content on the Website and in marketing materials. Personal information will be concealed unless the Customer agrees to its disclosure.

17-4 Reviews reflect the experiences of their authors and do not constitute a recommendation or commitment by us.

Section 18  Personal Data and Privacy

18-1 We process personal data in accordance with the Personal Data Protection Law and its regulations and only to the extent necessary to fulfill Orders, conduct verification, prevent fraud, provide Customer Service, improve services, and meet legal obligations.

18-2 We disclose data only to the extent necessary to shipping companies, payment providers, Tabby, Tamara, and technology service providers; to competent authorities upon a lawful request; or to report fraud.

18-3 The Customer has the right to access and correct their data and request its destruction in accordance with the law. Requests must be submitted through Customer Service. Further details are provided in the Privacy Policy published on the Website.

Section 19  Electronic Contracting and Evidence

19-1 A contract concluded through the Website is a valid electronic contract with full legal effect under the Electronic Transactions Law.

19-2 The Customer agrees to receive notices by email, text message, or WhatsApp. Such notices satisfy any writing requirement and are deemed received once sent to the contact details registered in the Customer’s account or Order.

19-3 The Store’s electronic records, including Order, payment, preparation, weight, shipping, correspondence, and recorded-call records, constitute evidence of transactions against the Customer unless the Customer proves otherwise.

Section 20  Prohibited Uses

The Website may not be used: (1) for any unlawful purpose; (2) to infringe intellectual property rights; (3) to abuse or defame any person; (4) to submit false information or impersonate another person; (5) to distribute malicious software or circumvent or breach security systems; (6) to automatically extract data or prices; (7) to create multiple or fictitious accounts; (8) to abuse return, offer, cash-on-delivery, or chargeback policies, or to submit malicious reports; or (9) to purchase for resale without prior agreement. In the event of a violation, we may cancel and refund existing Orders, suspend the account, take legal action, and report the matter to the competent authorities.

Section 21  Third-Party Links and Services

We are not responsible for third-party content, services, or policies, including payment, installment, and shipping services. Use of those services is subject to their providers’ terms.

Section 22  Limitation of Liability

22-1 Without prejudice to consumer rights granted by mandatory provisions of law, including the right to return defective Products and receive a refund:

1. the Website is provided “as is” and “as available.” We do not guarantee that it will be uninterrupted or error-free and may suspend or modify it at any time;
2. we are not liable for indirect or consequential damages, loss of profit, or loss of data;
3. we do not guarantee any specific result from the use of Products, as results vary from person to person; and
4. we are not liable for damage resulting from failure to follow use instructions, safety instructions, or warnings.

22-2 In all cases, our contractual liability to the Customer in connection with any Order shall not exceed the amount actually paid for that Order. This limitation does not apply to fraud, gross fault, or liability that may not lawfully be limited.

Section 23  Indemnity

The Customer shall indemnify the Store against all damages, losses, claims, and costs, including legal fees and collection costs, arising from the Customer’s breach of these Terms, applicable laws, or third-party rights, or from malicious reports or objections.

Section 24  Force Majeure

We are not liable for delay or failure to perform caused by Force Majeure, including natural disasters, epidemics, government decisions, security incidents, network or system failures, cyberattacks, interruption of shipping companies or payment providers, delayed customs clearance, or strikes. We will notify the Customer, who may cancel the Order and receive a refund if the delay exceeds 15 days from the specified date.

Section 25  Termination of Use

25-1 The Customer may stop using the Website and request closure of their account at any time in accordance with Clause 3-5.

25-2 We may suspend service to any Customer or refuse to deal with them in the future in accordance with Clause 3-4.

25-3 Termination does not affect rights and obligations arising before termination, including the Customer’s rights regarding existing Orders and statutory returns and the Store’s rights to amounts owed by the Customer.

Section 26  General Provisions

26-1 If any provision is held invalid or unenforceable, the validity of the remaining provisions will not be affected, and the invalid provision will be enforced to the fullest extent permitted by law.

26-2 These Terms, the Privacy Policy, and the policies published on the Website constitute the entire agreement between the Customer and the Store.

26-3 Our failure or delay in exercising any right does not constitute a waiver of that right.

26-4 The Store may assign its rights or obligations under these Terms to an affiliate or legal successor. The Customer may not assign their rights or obligations.

26-5 Arabic is the governing language. In the event of any discrepancy with a translation, the Arabic text shall prevail.

Section 27  Governing Law and Dispute Resolution

27-1 These Terms are governed by and interpreted in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.

27-2 Before taking any action, the Customer must submit their complaint to Customer Service and allow us 10 Business Days to resolve it amicably.

27-3 The competent courts in Riyadh shall have jurisdiction over any dispute arising from these Terms, without prejudice to the Customer’s right to refer the matter to the Ministry of Commerce or other competent authorities.

Section 28  Amendments to the Terms

28-1 We may amend these Terms at any time by publishing the updated version on this page together with the date of update.

28-2 Each Order is governed by the Terms published when that Order is placed. Continued use of the Website after publication of amendments constitutes acceptance of those amendments.

Section 29  Contact Us

Email: [customercare@verena.sa]  |  WhatsApp: 0112387895  |  Address: P.O. Box 7115, Riyadh 13214, Kingdom of Saudi Arabia

Last updated: 15 October 2026