FAQ

MANAGING My Account

How do I
create an account?

• Click on “My Account” link at the top right of the page.
• Please complete all fields marked
  with “*” accurately
• Click on save.
• Great! You now have an account and are ready to
  start shopping!

How do I manage
my account on new.verena.sa?

Once registered on new.verena.sa,
the My Account section allows you to manage your account using a dashboard that
provides:

• My Orders:
  section where you will be able to view all your previous orders.

• My Wish list:
  all your favorite items will be added to this section.

• Address
  Book: the saved list of your addresses can be managed from this section.

• Account
  information: in case you want to update any of your personal information
  or password.

• Store
  Credit: to check your current credit balance and spent history.

• My Product
  Reviews: any review made using your account on any product will be placed
  in this section.

• Newsletter
  subscriptions: to manage your newsletter subscription on the website.

• My Returns:
  in case you want to request a return for any product within your previous
  processed orders.

RETURNS & CANCELATIONS

What is the order cancelation policy?

If you change your mind
when your order is still showing as “Processing”, just email customercare@new.verena.sa or Click Here to Reach Us on
WhatsApp to cancel your order and we will do our best to cancel it providing
your order has not yet been dispatched. If your order has already been
dispatched, such cancellation will be treated as a return. Please refer to our
Return/Other section of the Terms and Conditions for further information.

Payment
methods

Are there any additional fees charged when
shopping through new.verena.sa?

No, you will only pay the price of the
item as it is shown on new.verena.sa along with the delivery costs
as detailed in your Shopping Basket before you check out. If your items are to
be delivered outside of The Kingdom of Saudi Arabia, then Customs and other
duties may apply. Such duties will be payable to the shipper on delivery.

ORDERING
PROCESS

How can I place an order?

• Visit new.verena.sa and
  click on the item for more information or click “Add to Cart” to add it to
  your shopping cart.
• Click on
  “x” if you want to continue shopping
• Choose
  “View Cart” if you would like to go to the shopping cart or “Go to
  checkout” if you finished shopping.
• If you are
  a new customer, register with your contact details. If you are an existing
  customer, click on “Log in”, and enter your login information.
• Choose your
  shipping address then “Go to payment”.
• Choose your
  payment method and click on “Complete Checkout”.

SAFETY
& SECURITY

Am I buying items from new.verena.sa or from individual
stores?

You are buying directly from new.verena.sa

DELIVERY

How are my orders delivered?

We work with trusted shipping
companies, who will be pleased to deliver your order to your doorstep.

ABOUT SALES TAX

How will VAT be incorporated into new.verena.sa
prices?

All of the prices you will see on new.verena.sa will
already include VAT.

CUSTOMER & TECHNICAL SUPPORT

What are new.verena.sa Customer Support’s operating hours?

Please feel free to contact new.verena.sa Customer
Support Sunday to Thursday between 09:00 AM to
05:00 PM (GMT+3).

I’ve been waiting longer than the delivery
promise for my location, what should I do?

First of all, we’re very sorry that we
were not able to meet the delivery promise for your area. Our new.verena.sa Delivery
Solutions team will contact you soon to support in any way we can.

Please do not hesitate to contact us directly
by emailing customercare@new.verena.sa or Click Here to Reach Us on
WhatsApp.