{"id":17172,"date":"2024-05-08T19:05:45","date_gmt":"2024-05-08T19:05:45","guid":{"rendered":"https:\/\/marleenbeauty.com\/demo\/?page_id=17172"},"modified":"2024-05-23T15:49:13","modified_gmt":"2024-05-23T15:49:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/verena.sa\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17172\" class=\"elementor elementor-17172\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-ce7f07c e-flex e-con-boxed e-con e-parent\" data-id=\"ce7f07c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56365ce color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"56365ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\" dir=\"RTL\" style=\"margin-bottom: 7.5pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;\" align=\"center\"><b><u><span dir=\"LTR\" lang=\"EN-US\" style=\"font-size: 20.0pt; font-family: Poppins; color: #222222; letter-spacing: .4pt; border: none windowtext 1.0pt; padding: 0cm;\">FAQ<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" dir=\"RTL\" style=\"text-align: left; direction: rtl; unicode-bidi: embed; margin: 2.4pt 17.95pt 2.4pt 0cm;\" align=\"right\"><b><u><span dir=\"LTR\" lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">MANAGING My Account<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" dir=\"RTL\" style=\"text-align: left; direction: rtl; unicode-bidi: embed; margin: 2.4pt 17.95pt 2.4pt 4.5pt;\" align=\"right\"><b><span dir=\"LTR\" lang=\"EN-US\" style=\"font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">H<\/span><\/b><b><span dir=\"LTR\" lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">ow do I<br \/>create an account?<\/span><\/b><\/p><ul style=\"margin-top: 0cm;\" type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; margin-top: 1.0pt; margin-bottom: 1.0pt; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Click on \u201c<\/span><span lang=\"EN-US\" style=\"color: black;\"><a href=\"https:\/\/verena.sa\/my-account\/\"><span style=\"font-family: Poppins; color: #8e8e8e;\">My Account<\/span><\/a><\/span><span lang=\"EN-US\" style=\"font-family: Poppins;\">\u201d link at the top right of the page.<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Please complete all fields marked<br \/>with \u201c<b>*<\/b>\u201d accurately<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Click on save.<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">G<\/span><span lang=\"EN-US\" style=\"font-family: Poppins;\">reat! You now have an account and are ready to<br \/>start shopping!<\/span><\/li><\/ul><p class=\"MsoNormal\" dir=\"RTL\" style=\"text-align: left; direction: rtl; unicode-bidi: embed; margin: 2.4pt 17.95pt 2.4pt 4.5pt;\" align=\"right\"><b><span dir=\"LTR\" lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">How do I manage<br \/>my account on new.verena.sa?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; line-height: normal; background: white; margin: 0cm 0cm 7.5pt 9.0pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">Once registered on\u00a0new.verena.sa,<br \/>the My Account section allows you to manage your account using a dashboard that<br \/>provides:<\/span><\/p><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">My Orders:<br \/>section where you will be able to view all your previous orders.<\/span><\/li><\/ul><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">My Wish list:<br \/>all your favorite items will be added to this section.<\/span><\/li><\/ul><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Address<br \/>Book: the saved list of your addresses can be managed from this section.<\/span><\/li><\/ul><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Account<br \/>information: in case you want to update any of your personal information<br \/>or password.<\/span><\/li><\/ul><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Store<br \/>Credit: to check your current credit balance and spent history.<\/span><\/li><\/ul><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">My Product<br \/>Reviews: any review made using your account on any product will be placed<br \/>in this section.<\/span><\/li><\/ul><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Newsletter<br \/>subscriptions: to manage your newsletter subscription on the website.<\/span><\/li><\/ul><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">My Returns:<br \/>in case you want to request a return for any product within your previous<br \/>processed orders.<\/span><\/li><\/ul><p class=\"MsoNormal\" dir=\"RTL\" style=\"text-align: left; direction: rtl; unicode-bidi: embed; margin: 2.4pt 17.95pt 2.4pt 0cm;\" align=\"right\"><b><u><span dir=\"LTR\" lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">RETURNS &amp; CANCELATIONS<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" dir=\"RTL\" style=\"text-align: left; direction: rtl; unicode-bidi: embed; margin: 2.4pt 17.95pt 2.4pt 4.5pt;\" align=\"right\"><b><span dir=\"LTR\" lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">What is the order cancelation policy?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; line-height: normal; background: white; margin: 0cm 0cm 7.5pt 9.0pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">If you change your mind<br \/>when your order is still showing as \u201cProcessing\u201d, just email\u00a0customercare@new.verena.sa<\/span> <span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">or\u00a0<\/span><span lang=\"EN-US\" style=\"color: black;\"><a href=\"https:\/\/api.whatsapp.com\/send?phone=+966920001414&amp;text=Hello\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #222222; text-decoration: none;\">Click Here<\/span><\/a><\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">\u00a0to Reach Us on<br \/>WhatsApp to cancel your order and we will do our best to cancel it providing<br \/>your order has not yet been dispatched. If your order has already been<br \/>dispatched, such cancellation will be treated as a return. Please refer to our<br \/>Return\/Other section of the Terms and Conditions for further information.<\/span><b><span dir=\"RTL\" lang=\"EN-US\" style=\"font-family: Poppins; color: black; text-transform: uppercase; letter-spacing: .4pt;\"><br \/><\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; line-height: normal; background: white; margin: 0cm 0cm 7.5pt 9.0pt;\"><b><span dir=\"RTL\" lang=\"AR-SA\" style=\"font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">\u00a0<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; line-height: normal; background: white; margin: 0cm 0cm 7.5pt 9.0pt;\"><b><span dir=\"RTL\" lang=\"AR-SA\" style=\"font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">\u00a0<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 0cm 2.4pt 0cm;\"><b><u><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">Payment<br \/>methods<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 4.4pt;\"><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">Are there any additional fees charged when<br \/>shopping through new.verena.sa?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 13.4pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">No, you will only pay the price of the<br \/>item as it is shown on\u00a0new.verena.sa\u00a0along with the delivery costs<br \/>as detailed in your Shopping Basket before you check out. If your items are to<br \/>be delivered outside of The Kingdom of Saudi Arabia, then Customs and other<br \/>duties may apply. Such duties will be payable to the shipper on delivery.<\/span><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 0cm 2.4pt 0cm;\"><b><u><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">ORDERING<br \/>PROCESS<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 4.4pt;\"><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">How can I place an order?<\/span><\/b><\/p><ul type=\"square\"><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Visit\u00a0new.verena.sa\u00a0and<br \/>click on the item for more information or click \u201cAdd to Cart\u201d to add it to<br \/>your shopping cart.<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Click on<br \/>&#8220;x&#8221; if you want to continue shopping<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Choose<br \/>\u201cView Cart\u201d if you would like to go to the shopping cart or \u201cGo to<br \/>checkout\u201d if you finished shopping.<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">If you are<br \/>a new customer, register with your contact details. If you are an existing<br \/>customer, click on &#8220;Log in&#8221;, and enter your login information.<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Choose your<br \/>shipping address then \u201cGo to payment\u201d.<\/span><\/li><li class=\"MsoNormal\" style=\"color: #222222; text-align: justify; line-height: normal; background: white;\"><span lang=\"EN-US\" style=\"font-family: Poppins;\">Choose your<br \/>payment method and click on \u201cComplete Checkout\u201d.<\/span><\/li><\/ul><p class=\"MsoNormal\" style=\"margin: 2.4pt 0cm 2.4pt 0cm;\"><b><u><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">SAFETY<br \/>&amp; SECURITY<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 4.4pt;\"><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">Am I buying items from new.verena.sa or from individual<br \/>stores?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 13.4pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">You are buying directly from\u00a0<\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">new.verena.sa <\/span><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 0cm;\"><b><u><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">DELIVERY<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 4.4pt;\"><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">How are my orders delivered?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 13.4pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">We work with trusted shipping<br \/>companies, who will be pleased to deliver your order to your doorstep.<\/span><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 0cm;\"><b><u><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">ABOUT SALES TAX<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 4.4pt;\"><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">How will VAT be incorporated into new.verena.sa<br \/>prices?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 13.4pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">All of the prices you will see on\u00a0<\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">new.verena.sa<\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">\u00a0will<br \/>already include VAT.<\/span><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 0cm;\"><b><u><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 107%; font-family: Poppins; text-transform: uppercase; letter-spacing: .4pt;\">CUSTOMER &amp; TECHNICAL SUPPORT<\/span><\/u><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 4.4pt;\"><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">What are new.verena.sa<\/span><\/b> <b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">Customer Support&#8217;s operating hours?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 13.4pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">Please feel free to contact\u00a0<\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">new.verena.sa<\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">\u00a0Customer<br \/>Support\u00a0<\/span><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: black; background: white;\">Sunday to Thursday<\/span><\/b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">\u00a0between\u00a0<\/span><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: black; background: white;\">09:00 AM to<br \/>05:00 PM (GMT+3)<\/span><\/b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">.<\/span><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.5pt 2.4pt 4.4pt;\"><b><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; letter-spacing: .4pt;\">I&#8217;ve been waiting longer than the delivery<br \/>promise for my location, what should I do?<\/span><\/b><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 13.4pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">First of all, we&#8217;re very sorry that we<br \/>were not able to meet the delivery promise for your area. Our\u00a0<\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222;\">new.verena.sa<\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">\u00a0Delivery<br \/>Solutions team will contact you soon to support in any way we can.<\/span><\/p><p class=\"MsoNormal\" style=\"margin: 2.4pt 4.3pt 2.4pt 13.4pt;\"><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">Please do not hesitate to contact us directly<br \/>by emailing\u00a0customercare@new.verena.sa or\u00a0<\/span><span lang=\"EN-US\"><a href=\"https:\/\/api.whatsapp.com\/send?phone=+966920001414&amp;text=Hello\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: Poppins; color: #222222; background: white; text-decoration: none;\">Click Here<\/span><\/a><\/span><span lang=\"EN-US\" style=\"font-family: Poppins; color: #222222; background: white;\">\u00a0to Reach Us on<br \/>WhatsApp.<\/span><\/p><p class=\"MsoNormal\" style=\"text-align: justify; margin: 2.4pt 4.5pt 2.4pt 13.4pt;\"><span dir=\"RTL\" lang=\"AR-SA\" style=\"font-size: 10.5pt; line-height: 107%; font-family: Poppins; color: #222222; background: white;\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ MANAGING My Account How do Icreate an account? Click on \u201cMy Account\u201d link at the top right of the<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17172","page","type-page","status-publish","hentry","_wholesalex wsx-wholesalex-product"],"acf":[],"_links":{"self":[{"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/pages\/17172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/comments?post=17172"}],"version-history":[{"count":10,"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/pages\/17172\/revisions"}],"predecessor-version":[{"id":17253,"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/pages\/17172\/revisions\/17253"}],"wp:attachment":[{"href":"https:\/\/verena.sa\/en\/wp-json\/wp\/v2\/media?parent=17172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}